Privacy Policy

Last updated: 24/11/2025

House of Tynes (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase tickets, contact us or attend our events. By using our website or purchasing tickets, you agree to the terms set out in this policy.

1. Information we collect

We may collect information that you provide directly, including your name, email address, ticket purchase details, accessibility or dietary requirements and carer eligibility information where relevant. Payment information is processed securely by Ticket Tailor or Stripe and is not stored by us. We may also collect information automatically through cookies, such as your IP address and browser type.

2. How we use your information

We use your personal information to process ticket purchases, send confirmations, provide event updates, respond to enquiries, arrange accessibility support, manage safety on the night and improve our website. We do not sell or share your data for marketing purposes.

3. How your information is stored

Your information is stored securely and retained only for as long as necessary. Ticketing and payment data are processed by trusted third parties such as Ticket Tailor and Stripe, which are GDPR compliant.

4. Sharing your information

We share information only when necessary, such as with Oxford Town Hall for safety or accessibility arrangements, payment processors for purchases or photographers for delivering portrait images. We do not share personal details with advertisers.

5. Photographs and filming

Photography and filming may take place at the event. Images or footage may be used for promotional purposes. If you prefer not to be photographed, please inform us on arrival and we will do our best to accommodate your request.

6. Cookies

Our website may use cookies to support functionality and improve user experience. You may disable cookies in your browser settings.

7. Your rights

Under UK GDPR, you have the right to access your personal data, request corrections, request deletion where appropriate, object to certain uses of your information and withdraw consent where consent was given. To exercise your rights, please contact us.

8. Data retention

We keep ticketing and event-related information for up to 12 months after the event. Email enquiries may be stored for up to 12 months. Financial information is retained for up to six years in line with legal requirements.

9. Security

We take reasonable measures to protect your data from loss, misuse or unauthorised access, but we cannot guarantee complete security for online data transmission.

10. Accessibility and support information

If you provide details about accessibility needs, support animals or carer eligibility, this information is used solely to support your attendance and is not used for any other purpose.

11. Contact us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: [your email address]
House of Tynes

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a refreshed date.